Legal Document

fa999 Terms & Conditions

Please read these terms carefully before using the fa999 platform. They form the basis of the agreement between you and us.

Last Updated: 2026
1

General Introduction

This document is a legal agreement between the fa999 platform and its users. By accessing the fa999 website, completing registration, or using any service, you are considered to have fully agreed to these terms and conditions.

fa999 is an online betting and casino platform operated for players in Bangladesh. We are committed to ensuring a safe and transparent environment through SSL encryption and a fair play policy.

fa999 reserves the right to modify these terms at any time. Any changes will be published on the website, and continued use of the platform from that point will be considered as your acceptance of the updated terms. We therefore encourage you to review this page regularly.

Important Notice

Only individuals aged 21 or above may create an account and use services on fa999. Accounts belonging to minors will be closed immediately and deposited funds may be forfeited.

2

Account Registration & Eligibility

The following conditions must be met to open an account on fa999:

  • The applicant must be at least 21 years of age.
  • Each individual may create only one account. Creating multiple accounts will result in both accounts being closed.
  • All information provided during registration must be truthful, accurate, and complete.
  • The user is solely responsible for keeping their account password confidential.
  • If any registered information changes, the fa999 support team must be notified immediately.

2.1 Identity Verification

fa999 reserves the right to verify the identity of an account holder at any time. This process may require a national ID card, passport, or other government-approved document. Withdrawal requests may be placed on hold until verification is complete.

2.2 Account Suspension & Closure

fa999 may temporarily or permanently close an account without prior notice for any of the following reasons:

  • Providing false or misleading information.
  • Operating multiple accounts.
  • Fraudulent activity or bonus abuse.
  • Exploiting technical errors to gain unfair advantages.
  • Violating any provision of these terms and conditions.
3

Deposits, Withdrawals & Payments

All financial transactions on fa999 are conducted securely and transparently. We support the following payment methods: bKash, Nagad, Rocket, and Upay.

Deposits

  • Minimum deposit: ৳500 (per method)
  • Deposits are generally credited to the account instantly.
  • Only deposits from a payment method registered in the account holder's own name are accepted.
  • Funds sent from third-party accounts will be returned and the associated account may be subject to review.

Withdrawals

  • Minimum withdrawal: ৳500 (per method)
  • Standard processing time: 5–30 minutes.
  • Withdrawals must be made using the same method used for the deposit.
  • Withdrawals may be on hold if identity verification has not been completed.

3.1 Special Note on Rocket

Rocket is the mobile wallet service of Dutch-Bangla Bank. Deposits and withdrawals through this service will be processed in accordance with that bank's technical regulations.

3.2 Currency & Conversion

All transactions on fa999 are conducted in Bangladeshi Taka (BDT / ৳). Any conversion charges arising from transactions made in foreign currency must be borne by the user.

4

Bonus & Promotion Terms

fa999 offers various promotional offers. Each offer has specific conditions and compliance is mandatory.

4.1 Welcome Bonus

New members receive a 200% bonus on their first deposit, up to a maximum of ৳5,000. For example:

  • ৳1,000 deposit → ৳2,000 bonus → total balance ৳3,000.
  • ৳6,000 deposit → ৳5,000 bonus → total balance ৳11,000.

4.2 Wagering Requirements

A 25x wagering requirement applies to the welcome bonus. Wagering is calculated on the bonus amount only, not the deposit. Example: ৳2,000 bonus × 25 = ৳50,000 must be wagered before bonus winnings become withdrawable.

Consequences of Bonus Abuse

If a bonus is claimed from multiple accounts or from within the same household, or if any attempt is made to circumvent bonus rules, fa999 is fully entitled to forfeit the bonus and close the account.

4.3 VIP Program

fa999's VIP program has five levels: Bronze, Silver, Gold, Platinum, and Diamond. Players can advance to higher levels through regular play, and each level comes with weekly cashback. Details and specific rates of VIP benefits are subject to change at any time.

4.4 General Bonus Rules

  • Each bonus offer has a set expiry period. Once expired, the bonus will be cancelled automatically.
  • Bonuses cannot be converted to cash or transferred to another user.
  • fa999 reserves the right to modify, suspend, or cancel any promotion.
  • fa999 reserves the right to reclaim any bonus credited in error due to a technical fault.
5

Gaming Rules

All games and betting services on fa999 are operated in accordance with a fair play policy. Players must comply with the following:

  • Using automated bots, software, or any other artificial means to play games is strictly prohibited.
  • Any form of fraudulent collusion with other players is prohibited.
  • Any winnings obtained through a technical error will not be considered valid.
  • fa999 reserves the right to investigate any suspicious transaction or gameplay.

5.1 Sports Betting

The sports betting section offers the ability to bet on various sports including cricket, football, and kabaddi. Betting odds and markets may change at any time. If an event is cancelled, the stake for that bet is generally refunded, though specific rules apply.

5.2 Live Casino & Slots

Live casino and slot games on fa999 are powered by various reputable game providers, such as Pragmatic Play, Evolution Gaming, Spribe, JILI, and PG Soft. These games are operated using Random Number Generator (RNG) technology, which ensures the impartiality of results.

5.3 Maximum Bet Limits

Maximum bet limits apply across various games and betting markets. fa999 reserves the right to set or adjust bet limits for any player. Details of bet limits can be found on the relevant game or market page.

6

Intellectual Property & Copyright

All content on the fa999 website — including logos, designs, text, graphics, software, and other materials — is protected as the intellectual property of fa999. Reproducing, distributing, or using these materials for commercial purposes without fa999's prior written consent is prohibited.

Users may view and download website content for personal, non-commercial purposes, but no copyright notice may be removed or altered.

7

Limitation of Liability

fa999 always strives to provide a safe and reliable service. However, fa999 will not be held liable for the following:

  • Service interruptions caused by loss of internet connectivity or technical faults.
  • Delays or losses caused by third parties (such as payment gateways or game providers).
  • Losses resulting from a user leaving their account credentials unsecured.
  • Unforeseen circumstances (such as natural disasters or cyberattacks) that are beyond fa999's control.

In any dispute, fa999's decision will be considered final unless the user submits a request for reconsideration with sufficient evidence.

8

Privacy & Data Protection

fa999 treats the protection of users' personal information as its highest priority. Our policies on data collection, use, and storage are described in detail on the Privacy Policy page.

All transactions and personal information are kept secure through SSL encryption technology. User data is not sold to any third party, though necessary information may be shared with trusted partners for the purpose of operating the service.

9

Responsible Gaming Commitment

fa999 supports responsible gambling and encourages players to play in a healthy and controlled manner. We believe entertainment should be a source of enjoyment, not a burden or addiction.

Users on our platform can use deposit limits, session limits, and self-exclusion features. For more information on responsible gaming, please visit our Responsible Gaming page.

Get Support

If you have any concerns about gambling, please contact the fa999 support team. Our 24/7 live chat and email support ([email protected]) are always available.

10

Dispute Resolution Process

If a dispute arises, you are encouraged to contact the fa999 support team first. We believe most issues can be resolved through direct discussion.

  • After a complaint is raised, the support team will respond within a reasonable timeframe.
  • Complex matters will be escalated for higher-level review.
  • In any dispute, fa999's logs and data will be treated as conclusive evidence unless the user presents evidence to the contrary.

10.1 Governing Law

These terms and conditions will be interpreted and applied in accordance with applicable law. By agreeing to these terms, users consent to the jurisdiction specified herein.

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Contact & Support

If you have any questions or comments about these terms and conditions, please contact us:

Live Chat

Available 24 hours a day, 7 days a week. Support is available in both Bengali and English.

Email Support

[email protected] — our team will reply to your email in a timely manner.

You can also visit our FAQ page or About Us page to learn more.

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